Hotline for employees of insurance companies
- Telephone “Joker” for questions regarding benefits
- Medical assessments regarding specific benefits
- Support to explain and justify decisions in specific, individual cases
- Support by experts in the areas of medicine, psychology, complaint management and communication
Facilitate the experts of MD Medicus to increase customer loyalty
Part of our service portfolio for health funds is the so called “Telephone Joker“, a wild card information hotline for your employees. This hotline provides competent assessments and answers to any medical question that may come up during a working day. Your employees’ questions will be answered by highly qualified experts in the areas of medicine, psychology, complaint management and communication. Since there is nothing worse for a policy holder than to wait a long time for an answer, or even having a benefit rejected, we support your customer’s satisfaction by providing this service.
Our information hotline provides your employee directly with medical feedback regarding the planned treatment or will provide a suggestion for alternative treatments. This avoids the policy holder waiting and they will definitely get a competent answer. The quick, competent advice, and the knowledge that the case is actually handled by a medical specialist, builds up the policy holder’s trust in the health fund.
More than 300 employees
MD Medicus is absolutely certain that the services provided meet the highest medical and ethical standards. Responding to the individual demands of policy holders and patients is an important part of our ethical standards.
More than 300 employees offer our services in 22 languages and always have the individual needs and concerns of the caller in mind. Individual wishes will be taken in consideration as far as possible, suggestions and critics will be taken care of, rules and limitations will be explained in a comprehensible way.
The focus of our employees is always on policy holders and patients as well as the community of patients of our customers. Policy holders and patients can claim best possible support and the insurance companies make sure that the money of the community is used economically.
With its highly competent staff MD Medicus is capable of provide services that combine the economic interests of companies, health funds and nursing services in an un-rivaled way and thus bring the innovative and customer-orientated services further forward.