PRIVACY STATEMENT Emergency App
PRIVACY STATEMENT
Security and data protection are very important to us. We therefore strictly adhere to the rules of the data protection laws. Beyond the legal requirements, we respect and esteem your privacy and that of our customers and business partners.
We will also never sell or pass on data in our possession to third parties unless this is necessary to provide the services you have requested and this has been agreed with you accordingly.
Hereinafter, we explain to you what kind of data we collect and to what purpose, and how we ensure their protection.
PROVIDER OF THIS APP
Provider of this APP and responsible for data processing is
MD Medicus Assistance Service GmbH
Industriestrasse 2a
D-67063 Ludwigshafen
If you would like to contact us directly, you can do so at
Phone: +49 (0)621 5490-00
E-mail: Medicus@MD-Medicus.net
The managing director of the provider is: Jochen Müller
Our data protection officer is
Christina Grewe, attorney at law
You can contact her in writing at the following address:
Ms Christina Grewe, attorney at law
C/O MD Medicus Assistance Service GmbH
Industriestr. 2a
67063 Ludwigshafen am Rhein
with the note - Data Protection Officer -
or by e-mail at the e-mail address christina.grewe@md-medicus.net or by
Phone: +49 (0)621 5490 144
Fax: +49 (0)621 5490 265
COLLECTION AND PROCESSING OF PERSONAL DATA
1. The concept of personal data
Personal data is information with the help of which a person can be identified, i.e. information that can be traced back to said person. This includes, for example, your name, address, telephone number or e-mail address.
We will collect, store, use and disclose personal data for contractual purposes only and only if this is permitted by law or if you have consented to the collection of such data.
Special personal data within the meaning of Art. 9 GDPR is data revealing racial or ethnic origin, political opinion, religious or ideological conviction or trade union membership, genetic or biometric data, health data and data on sex life or sexual orientation.
Mere downloading of the APP does not transfer any personal data to the provider.
2. When do we collect data from you
Personal data, especially specific personal data in the form of health data, are only collected, stored and processed when using the following services:
Emergency call function and silent alarm
Video chat function
Invoice upload and document management
Hazard warning
Tracking function
Localization
Check In, Check Out function
Country and city information
Document depot
Invoice submission
The provider receives information about your mobile phone number and your location only when you press the emergency button (see privacy statement here). The personal data is then forwarded to external third parties (contact person, rescue service, fire brigade, police, outpatient services, doctor or medical
emergency service, key service etc.) in order to initiate the necessary assistance.
If you as a user activate the silent alarm via the app or via a separate emergency call button which is connected to the app via Bluetooth, the employees of the emergency call centre will see the location and know that for some reason the user is unable to make calls and is in a dangerous situation.
In addition to the silent alarm function, the emergency call centre staff are also able listen in. The emergency call is then recorded.
The app offers a “Check In” function, especially for stays in countries with an increased risk potential. The traveller presses the respective button as soon as he has reached or left the establishment, hotel or other locations to be defined. If the next check-in does not take place within a specified period, the emergency
call centre will contact you to clarify whether help is necessary. If the user cannot be reached, a designated help scenario applies.
The time when the emergency call is received, the time when it is processed and the subsequent measures taken are electronically documented and stored for documentation in the case of liability.
The App user agrees that the emergency calls and the associated telephone calls may be recorded and stored in accordance with the legal requirements for verification and evidence purposes.
Access to the camera and microphone function of the mobile terminal is necessary for the use of video consultation.
The app also offers the option of photographing documents (e.g. invoices), saving them in the app and sending them to the Service Center. Invoice download requires access to the camera function of the mobile device and the "Photos" folder.
When the app is started for the first time, the user is informed that the app requires access to the location detection, microphone and camera. The user can only continue if he agrees to this by checking the box. If you are abroad, the roaming function must be activated.
The hazard warning function requires an existing GPS connection. The data obtained via this function is collected anonymously.
The tracking function can only be used via an existing GPS connection. The user's location data is collected and stored by determining the device ID.
The location function is used to determine the location of the user. The app uses the determined geoinformation to request current news and hazard information about the user's location and surrounding areas. This query is anonymous. The query cannot be assigned to the concrete installation.
For the "Check-In" and "Tracking" functions, status and current location are transmitted to the provider's server, given they have been actively enabled by the user. "Tracking" is transmitted at regular intervals (1 minute, 5 minutes, 15 minutes). A device identification is also generated, which makes the status and the
movement profile of the device traceable. The data is stored on the provider's server for 12 hours and then deleted.
Depending on the alarm status, the data can be set at hourly intervals. The data is stored as follows:
No alarm: 24 hours
Doctor call: 48 hours
Silent alarm: 96 hours
This app uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
3. Why do we collect and store personal data from you?
If you contact us, we will provide a service for you. All your information is voluntary, but necessary
to process your request properly;
for the establishment and execution of a telephone or video communication connection;
for the fulfilment of our contractual obligations;
for the fulfilment of legal obligations such as commercial, professional and tax law retention obligations.
The processing of your data is necessary in order to achieve the purposes of the processing, in particular to be able to use the video consultation and to establish a corresponding session. You are not obliged to provide your data. However, if you do not wish your personal data to be processed, the use of the app is not
possible or only possible to a limited extent.
4. Which data do we collect and store?
In order to provide you with the services you require and to establish a telephone or video connection between you and the doctor you request, we collect the following information:
Title, first name, surname
Your email address
Your phone number
Your location
The date and time of your call or incoming alarm
Your request
Your insurance / health insurance and your insurance number
Information necessary for the proper processing of your inquiry and the protection of your interests
In the context of the video chat connection, the technical data required for the performance of the video chat, such as IP address, operating system and browser data
If you contact us by telephone or video communication, you may provide us with additional information such as the purpose of your call and background information in the subsequent conversation.
Without this information we will not be able to process your request properly.
You provide us with all this information voluntarily. We will not collect any data without your knowledge, except your mobile phone number (unless caller identification is disabled) and the time you contact us. Your data will only be stored, used and passed on for the purpose of carrying out the task entrusted to us
and, if necessary, for billing with your insurance company / health insurance. If you do not agree with the collection, storage, use and possible forwarding of this data, you can deactivate the corresponding functions in your mobile phone and, if necessary, object to storage and use at any time. However, you will then no
longer be able to use the APP or only to a limited extent.
We need the technical data that your browser sends us when you start the video chat software in order to enable a connection between your computer and our’s and to guarantee the stability and security of the software. The processing of the data takes place exclusively in Germany.
5. Passing on your data to third parties
In principle, your personal data will only be collected, stored, processed and used for purposes that are related to your interest in any of the services offered by the App and that are necessary for their performance. The data will only be passed on to third parties if this is necessary to provide the service you have
requested or if we are legally obliged to process it.
Any further transfer of your personal data to third parties for purposes other than those specified for the execution of the order placed with us will not take place. Passed on data may be used by the third party exclusively for the named purposes.
The provider will treat the data disclosed with due care and in accordance with the provisions of the General Data Protection Regulation and the Federal Data Protection Act (2018) and ensure that all persons entrusted by him with the processing of this data comply with the statutory provisions on data protection and
will not pass on to third parties or otherwise use the information and data obtained from the user's domain.
The provider has contractually obligated all employees entrusted with the provision of services to maintain data secrecy with reference to the consequences under civil and criminal law.
As far as the transfer of personal data to third parties (contact person, rescue service, fire brigade, police, ambulant services, doctor or medical emergency service, key service, etc.) is necessary for the purpose of a fast and effective assistance during the handling of an emergency call, the App user releases the
employees of the provider from the obligation of confidentiality and agrees to a corresponding data transfer.
6. Legal basis for data processing
The data processing is based on your request and according to Art. 6 Para. 1 S. 1 lit. a and lit. b GDPR is necessary for the stated purposes for the appropriate processing of the order and for the fulfilment of obligations arising from this order. The legal basis for the temporary storage of data during a video chat with our
software is Art. 6 para. 1 lit. a and c GDPR.
7. Duration of data storage
We will delete your personal data as soon as they are no longer required for the above-mentioned purposes and no storage obligations exist. In other respects, as soon as any retention periods to be observed under Union law and/or the law of the Federal Republic of Germany have expired. Corresponding storage
obligations arise primarily from the German Commercial Code (Handelsgesetzbuch), the Professional Code of Conduct for Physicians (Berufsordnung für Ärzte) and the Tax Code (Abgabenordnung), but also from other laws. The retention period under the German Commercial Code is 6 years, under medical
professional law 10 years, under tax law also 10 years.
8. Cookies
Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which certain information flows to the location that sets the cookie (in this case by us). Cookies cannot execute programs or transmit viruses to your end device.
Our App does not use or store any cookies.
WE NOW INFORM YOU ABOUT YOUR RIGHTS AS A PERSON CONCERNED
You have the right:
in accordance with Art. 7 para. 3 GDPR to withdraw your consent once given to us at any time. As a result, we may no longer continue the data processing based on this consent in the future. However, your withdrawal does not affect the lawfulness of the processing based on your consent before withdrawal;
in accordance with Art. 15 GDPR to request information about your personal data processed by us. In particular, you may request information on the purposes of the processing, the category of personal data concerned, the categories of recipients to whom your data has been or will be disclosed, the planned
storage period, the existence of a right of rectification, deletion, limitation of processing or objection, the existence of a right of complaint, the source of your data, provided that it has not been collected from or by us, as well as the existence of automated decision-making including profiling and, where
applicable, meaningful information on its details;
in accordance with Art. 16 GDPR to immediately request the correction of incorrect data or the completion of your personal data stored by us;
in accordance with Art. 17 GDPR to request the deletion of your personal data stored with us, unless processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or in the exercise of official authority or for
reasons of public interest in the field of public health or for archive purposes in the public interest, for scientific or historical research purposes or for statistical purposes or for the establishment, exercise or defence of legal claims;
in accordance with Art. 18 GDPR, to demand the restriction of the processing of your personal data as long as the correctness of your data which you dispute is verified, if you refuse to delete your data due to unauthorised data processing and demand the restriction of the processing of your data instead, if we no
longer need your data for the purpose of processing, but you need your data for the establishment, exercise or defence of legal claims, if you have lodged an objection against the processing in accordance with Art. 21 GDPR pending the verification whether the legitimate grounds of the controller override those
of you.
Where the processing of your personal data has been restricted, such data may not be processed, other than with your consent or for the purpose of establishing, exercising or defending legal rights or protecting the rights of another natural or legal person, or for reasons of an important public interest of the
Union or of a Member State, apart from their storage.
Furthermore, if you have obtained a restriction on the processing, you will be informed by the controller before the restriction is lifted.
in accordance with Art. 20 GDPR, to receive your personal data which you have provided to us in a structured, common and machine-readable format or to request the transfer to another responsible person, and
in accordance with Art. 77 GDPR to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or the location of the suspected infringement or our company headquarters.
RIGHT OF OBJECTION
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR if there are reasons for doing so which arise from your particular situation.
If you wish to exercise your right of objection, simply send an e-mail to
Medicus@MD-Medicus.net
RIGHT OF APPEAL
Without prejudice to any other administrative or judicial remedy, you as a data subject have the right to complain to a supervisory authority, in particular in the Member State where you reside, at your place of work or at the place where the alleged infringement is alleged, if you believe that the processing of your
personal data is in breach of the GDPR.
The supervisory authority with which the complaint was lodged will inform you, as the complainant, of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.
The competent data protection authority is the
State Commissioner for Data Protection and Freedom of Information Rheinland Pfalz
Hintere Bleiche 34
55116 Mainz.
poststelle@datenschutz.rlp.de
In addition, you have the right to lodge a complaint with our data protection officer mentioned above or with the data protection authority responsible for us.
REVOCATION OF CONSENTS
DATA INFORMATION AND CHANGE REQUESTS
You have the right to receive information about your stored data from us free of charge. Upon your written request, we will inform you of the type, scope and purpose of your stored data. You also have the right to correct, block or delete this data. Your data will then be deleted as soon as the order placed with us has
been completed and insofar as this is not contrary to a statutory storage obligation.
You may revoke any permission you have granted us to use your personal data at any time. Please send requests for information, deletion and correction of your data to
Person responsible:
MD Medicus Assistance Service GmbH
Industriestrasse 2a
D-67063 Ludwigshafen
Phone: +49 (0)621 5490-00
E-mail: Medicus@MD-Medicus.net
You can also contact our data protection officer directly at
Ms Christina Grewe, attorney at law
Phone: +49 (0)621 5490 144
Fax: +49 (0)621 5490 265
E-mail: christina.grewe@md-medicus.net
DISPUTE SETTLEMENT
With the Consumer Dispute Resolution Act (VBSG), the legislator has created an alternative possibility to settle a consumer dispute, i.e. a dispute in which you as a consumer and we as entrepreneurs are involved, outside of ordinary court proceedings in a dispute resolution procedure before an arbitration body.
MD Medicus GmbH is neither legally obliged nor in principle willing to participate in a dispute resolution procedure before the consumer arbitration board.
Irrespective of this, MD Medicus GmbH is obliged pursuant to § 37 VSBG to inform you after a dispute has arisen which conciliation body would be responsible if we were to participate in the dispute resolution procedure. We will meet this obligation in advance. The responsible consumer arbitration board is
General Independent Consumer Arbitration Service of the "Zentrum für Schlichtung e. V.", Straßburger Straße 8, 77694 Kehl. Internet: www.verbraucher-schlichter.de
In memory of our founder, Frank Ratzlaff
Leading Provider of Medical Assistance and Healthcare Services